Our incredible Triage Team received the ‘Best Customer Service’ Award at the Niche Business on Friday 5th September 2025.
The Bridge (East Midlands) were also named as a finalist in the Charity of the Year category, although we didn’t quite take home the award, to be named as a finalist against over 300 nominated charities is a huge achievement!
We are hugely proud of our Triage team for this incredible achievement. Our team deal with a huge number of enquires each day from vulnerable people across Leicester, Leicestershire, and Rutland. In 6 months alone last year they received over 10,000 calls! Despite this demand, our team are professional, compassionate, and dedicated beyond measure to our clients and service users. It is fantastic to see their hard work and commitment to supporting vulnerable people recognised with this award.
Our Triage service epitomise what we strive to achieve: be there to support people when they need it most. They are the first point of call for homeless and vulnerably housed people across the region, and are a huge reason why we are able to prevent and relieve homelessness so effectively.
A huge thank you to the Niche Awards for this huge honour, and for a incredible evening. But more importantly thank you to every single staff member, trustee, and volunteer here at The Bridge who make awards like this possible by working hard to tackle homelessness every single day.
